Essential support for under 25s


1 of 3 < >

Support Circles on Sundays

Hey everyone,

We're going to be running support circles once a month on a Sunday! At the moment they run on Tuesdays, but for one of those Tuesdays, each month they will be running on a Sunday instead.

This next Sunday support circle will be on 26 November. If you'd like to come along, (sign up by completing the form here )
2 of 3 < >

Chatwee Update

Update - There's been some technical difficulties launching Chatwee onto our website so we will not be moving to Chatwee on Thursday.

As soon as we fix this issue, we'll announce another date for launching. We're really sorry for the delay in Chatwee, thanks so much for your patience.
3 of 3 < >

Post of The Month (September)

Maisy is our Post of The Month winner voted by the community for the following post:

"Hey Shaunie,

​I care. I really relate to what you have been experiencing with the house falling apart, and things not getting fixed due to general shame of the state of the house and not knowing where to begin fixing things or who to contact (you don't want to come across rogue tradesmen). Not even having adequate heating and hot water. And clutter. Everywhere. It's horrible to live in such circumstances, I know. It's hard as well when you see everyone else living a 'normal' life and yet being unable to talk about your situation."
(Click for full post )
See more
See less

Have feedback about chat?

This is a sticky topic.
  • Filter
  • Time
  • Show
Clear All
new posts

  • Have feedback about chat?

    Had a particularly good or bad chat? Did you feel heard, supported and safe?

    Do you have any suggestions for how we could improve things?

    Whether you've had a helpful, unhelpful or 'meh' chat, we want to hear what you think.

    Your feedback is really important for us when we're thinking about ways to make chat the most supportive space we can. So we're always happy to hear your thoughts on what works well, what doesn't work so well and how we make it better.

    To help with this, we have a feedback form

    How does it work?

    The form will ask you a series of questions about your experience of chat. The more you can tell us the better! But we realise that you might not always have much time, so there are two ways to fill it out:
    • The debrief/rant/vent option to get out anything fustrating from chat (quite short, but write as much as you'd like) or
    • The express option for constructive criticism (if you only have a few seconds) or
    • The in-depth option* for constructive criticism (if you have a minute or two).
    * not all the questions are compulsory, so you can still complete it fairly quickly

    Is it anonymous?

    It is if you want it to be.

    Letting us know your username can be really helpful as it means it's easier to see how things change over time for you, and can also mean we understand your feedback more fully. However, if you'd prefer to remain anonymous, just leave the username box blank

    When can I use it?

    You can use this form any time and as many times as you like. So if you wanted, you could fill it out after every chat you come to!

    You can find the form here.

    Any questions? Feel free to ask below
    We're Aife & Mike: the staff team here at The Mix.
    If you have any questions about this place, feel free to
    ask over in the
    Help Desk or send us a private message.

  • #2
    Hey everyone,

    Just a quick update on the feedback form..
    We've added a new question to the full feedback option asking which topics you'd like to see covered in future expert chats.

    Of course, you can also vote in our current poll

    Look forward to seeing your ideas!


    We're Aife & Mike: the staff team here at The Mix.
    If you have any questions about this place, feel free to
    ask over in the
    Help Desk or send us a private message.


    • #3
      Donee Hope the feedbacks okaay! Did the lenghly one, took me ages to decide whether I wanted to go for the I only a have a few minutes or the I have timee! But yeah, it's great to see you guys reaching out for feedback ^.^


      • #4
        Last night I registered to enter Support Chat which I found very helpful, well moderated and lead by The Mix staff. Then aftter logging out, I went to visit General and saw I had to register again before being allowed in. As there are other chat rooms under various categories, will I have to keep registering my name, email address and password every time?

        Haven't ever been in a chat room before. Last night I found it daunting, but once I reached the chat rooms, I was fine.
        The greatest female power is empathy to create relationships on a personal level. It's better for a woman to come across as more nurturing, more warm, and that is going to lend more success to her than for a man doing the same thing.


        Hide this page

        Local Advice Finder

        Find local services

        The Mix. Registered charity number: 1048995