Essential support for under 25s


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Stepfinder App Testing

We've just released our new StepFinder app and it's now available on Android devices. We'd love some help testing it out to hear your feedback before it's released to the public.

Date: Tuesday 24th April 2018 from 6.30pm to 8pm

If you have an Android device and would like to help test out the app, you can sign up here
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Vanilla Survey Results

It's been a few months since we announced our exciting move to the new boards software Vanilla.

Back in February, we asked you to complete a survey so we could hear what you thought about some potential features and changes that Vanilla can offer. We also sent this survey out to our boards volunteers.

You can read all about the results here
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Post of The Month

Shaunie is our Post of The Month winner voted by the community for the following post:

"Hey Novocaine

This sounds really difficuly and scary. Sorry youre going through such a hard time im glad youre getting some sort of help. Experimental therapies sounds good. I hope youre taking good care of yourself aswell and doing things you enjoy and doing small things that could make you feel better like nice relaxing bath.

Mindfullness and grounding technics can be really helpful. In times where i felt disassociated i would be vaguely suggested to stay midful and present in the here and now. Which can help your concentration aswell. Like even picking up something around you & noticing how that feels & what is around you helps to be less in a dream state of mind. Loking at everything in details & concetrating on your breathing. I know its quite hard to rememeber to do in times of high anxiety but it doesnt need to just be when you get to that point. Can be any time of the day just to help you feel better and get in rountine of doing it & remembering

Its also okay to not know what you want to do after school. Even people who seem to know what they want - end up not wanting it and alll can take some time to know and feel better and that is okay too, youre on your own lil journey. But there is always hope

Take care"
(Click for full post )
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Support Circles

We run Support Circle chats on Tuesdays and Sundays.

Support Circle is a small group chat for no more than 10 people. Take it in turns to talk about whatever is on your mind or sign up as a listener if you enjoy helping others. To find out more and sign up for a place (click here)

Places are limited so make sure to sign up quickly!
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Chat break week (16th - 23rd April)

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  • Chat break week (16th - 23rd April)

    Hey everyone

    Easter has rolled around (awful pun not intended), which means it's time for another chat break week!

    What is a 'chat break week'?
    Some of you will already know this, but for those of you newer to the community...

    Roughly three times a year, we have a week where we take a break from running group chat sessions. We use these periods as a chance to gather your feedback, review it as a team, and see if there are any changes we can make to the way group chat is currently run. We also use them as a chance to get more specific feedback on any projects we're working on - a good example of this is when we asked you guys what you thought of the chat guidelines and our new Tuesday GC during our last break in September. You can find the results for those here and here.

    How often do we have them?
    Typically, these happen once in January, April, and August.

    The next chat break will be the week of the 16th of April, returning on Monday 23rd.

    What will we be doing for this one?
    We won't be working on anything new. Instead, we'll be using this time to prepare for the Vanilla migration and do what we can to fix some of the issues with the new chat software.

    Will there be a quiz?
    Yep! We'll be holding our usual Easter quiz during chat break week. We'll post a separate announcement for that.

    I still need support. Where can I go?
    If you'd like some quick, live support while chat isn't running, feel free to head over to our one-to-one helpline. They chat to people through three channels - phone, webchat and email. Our discussion boards will also be open as normal.

    If anyone has any questions, just post below and we'll get back to you when we can.

    Cheers everyone,
    Aife & Mike
    We're Aife & Mike: the staff team here at The Mix.
    While we can't offer support via this account, if you have any questions about this place, feel free to
    ask over in the
    Help Desk or send us a private message.

  • #2
    Hey everyone,

    Just to add to this, we've decided to hold a Support Circle on the Sunday of this week (the 22nd) so that you folks have a nice, contained chat session available to go to.

    You'll be able to sign up to this from Monday the 16th by using the usual form. We'd recommend signing up to this as close to the Mondy as you can if you would like a space. As the only chat running that week (aside from the quiz), it's likely to fill up pretty fast!

    We're Aife & Mike: the staff team here at The Mix.
    While we can't offer support via this account, if you have any questions about this place, feel free to
    ask over in the
    Help Desk or send us a private message.


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