Essential support for under 25s



Post of The Month

Abigail is our Post of The Month winner voted by the community for the following post:

"Hi there,

Welcome to the boards. Hope you gind it more helpful.

Its hard to find support, sorry that no one will take you to see your gp/doctor i am not sure if this is the same for you but you are aload to book doctors appointments without your parents being there and you can attend them unacccompanied.

Depression and other illness can be quite scary especially when your quite young. Do have a look round the site there are lots of useful articles and information on here.

You are not alone.

Sunday to thursday we have support chats and general chats on at 8pm till 9:30pm if you would like to join them. They are a great way to get to know people and seak support at the same time. Heres the link to the page -

Hope to see you round

(Click for full post )
See more
See less

No sound on my laptop

  • Filter
  • Time
  • Show
Clear All
new posts

  • No sound on my laptop

    I've lost the sound on my Toshiba laptop. The sound symbol at the bottom right of the screen has a white x on a red background next to it, which wasn't there before. When I click on the symbol, it doesn't bring up the sound control. I've phoned Toshiba, but they refuse to help me because I don't have a support agreement, which costs a lot. I don't personally know anyone who can help me with this. The guarantee has expired. Does anyone know how I might restore the sound? I've never had this problem before on any computer and I have very little technical knowledge.
    Last edited by Robert; 12-02-2017, 06:30 PM.

  • #2
    Hey Robert,

    ​Has the sounds come back yet?


    • #3
      No, and I still have no idea how to bring it back.


      • #4
        my old dell laptop lots all sound from external speakers worked with headphones plugged in, just wondering how old is the laptop.


        • #5
          If sound works with headphones, then the speakers physically may be broken, so it's worth trying that first of all to determine whether the issue is physical or not.

          ​If there's no sound at all, not even with headphones, then it may be a driver issue, which is a bit more complicated to fix but not impossible.


          • #6
            I never use headphones or additional speakers. The sound always came directly out of the laptop.

            It's 5 years old.
            Last edited by Robert; 21-02-2017, 08:41 PM.


            • #7
              Assuming it's not a physical issue, you can check the version of drivers by going to the control panel, then the install/uninstall program option and search for your audio drivers. Scroll across and look at the date and version number. Then go to the manufacturers website (Toshiba) and see if you can download drivers. Then search for your current driver and see if there is an updated version that you can use. Once downloaded you can run the installer and hopefully it should let you know if you are trying to install an older version. If you're installing a new version then it shouldn't be a problem.


              • #8
                It says no audio devices installed. How can I find out what I should install? I don't know the model of my laptop and the number has been worn off the sticker.


                • #9
                  That's odd.

                  ​Go to 'run' then type in dxdiag and hit enter. It should give you the model number and other information related to your laptop


                  • #10
                    I've done that and now know the model number etc. I've tried 2 links: the first failed due to a network error and the second demanded that I pay a fee.


                    • #11
                      Have you tried this

                      ​Drivers should be free, so I wouldn't trust any website that says you have to pay.


                      • #12
                        It's not any of the series that are listed on that link, so I can't use it. Mine is a C50D-A-138.


                        • #13
                          Ah, I looked and can see that yours has been discontinued, so that might explain why it's hard trying to get hold of them. Perhaps you can take it to a computer repair shop and see if they can help? Otherwise, I'm out of ideas, sorry!


                          • #14
                            They'd probably charge me to look at it, and might tell me that they can't repair it or that it will take a lot of time and money to fix.

                            This problem started immediately after I restored the laptop to factory settings. I did that because it was the only way to get rid of an adware virus that was causing hundreds of popups every day. The reset removed the adware, but somehow removed the sound. I'd reset this laptop and other laptops to factory settings before - and that never affected the sound. Someone suggested that if I do another reset to factory settings it will restore the sound.
                            Last edited by Robert; 23-02-2017, 02:42 PM.


                            • #15
                              I tried resetting it to an earlier date, which has solved problems that have been caused by updates on other laptops I've had. However, my attempts to do that on this laptop failed.

                              Last edited by Robert; 17-04-2017, 11:59 PM.


                              Hide this page

                              Local Advice Finder

                              Find local services

                              The Mix. Registered charity number: 1048995