Telephone Counselling

Our telephone counselling service is suitable for you if you are under 25 and are looking for short-term help with your mental health and emotional wellbeing.

Our counsellors aim to help by listening to your problems and helping you find ways to cope. Your sessions are designed to be a confidential, safe space where you can find ways to improve your mental health and wellbeing.

Counselling sessions could help with issues such as:

  • A bereavement (death) or relationship breakdown
  • Stress / anxiety
  • Exploring issues like your sexual identity / gender identity
  • Dealing with issues that are stopping you achieving your ambitions
  • Dealing with feelings of depression or sadness
  • Understanding yourself and your problems better
  • Feeling more confident

Our counsellors are available Monday – Friday from 9am – 7pm. Counsellors may occasionally schedule their work hours to meet your needs. Sessions will last up to 50 minutes and will include an initial assessment, which includes asking a few anonymous questions to make sure we’re offering you the right support.

Please note that our service is not suitable for you if you are already receiving counselling from another therapist, though if you are on a waiting list for treatment you can still access our service.

Let us know your phone number, if it is ok to leave a voicemail and a convenient range of time frames for the counsellor to call you back between Monday to Friday from 9am-7pm (and your age, location, first name if we don’t have this already).


The Mix is currently not taking any new referrals.

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLineUK on 0800 068 41 41 or Samaritans on 116 123. If you are being abused, you can contact ChildLine on 0800 1111.

Or alternatively please explore our website for further support, and information.
We apologize for the inconvenience this may have caused, and please check back in a few weeks.