Telephone Counselling

Our telephone counselling service is suitable for you if you are aged 25 or under, living in the UK and are looking for short-term help with your mental health and emotional wellbeing. 

Our counsellors aim to help by listening to your problems and helping you find ways to cope. Your sessions are designed to be a confidential, safe space where you can find ways to improve your mental health and wellbeing. 

Counselling sessions could help with issues such as: 

  • A bereavement (death) or relationship breakdown 
  • Stress / anxiety 
  • Exploring issues like your sexual identity / gender identity 
  • Dealing with issues that are stopping you achieving your ambitions 
  • Dealing with feelings of depression or sadness 
  • Understanding yourself and your problems better 
  • Feeling more confident 

Our counsellors are available Monday to Friday from 9am to 7pm. Counsellors may occasionally schedule their work hours to meet your needs. You will usually be offered up to eight counselling sessions that last around 50 minutes each. 

Before starting your counselling sessions, the team will be in touch for an initial assessment, which includes asking a few anonymous questions to make sure we’re offering you the right support. Assessments can be offered Monday to Friday 9:30am to 5:30pm. 

Please note that our service is not suitable for you if you are already receiving counselling from another therapist, though if you are on a waiting list for treatment you can still access our service. It can be tricky knowing what to do while on these waiting lists, so have a read of our article for further support and ideas.

Let us know your phone number, if it’s OK to leave a voicemail and a convenient range of time frames for the counsellor to call you back between Monday to Friday from 9am to 7pm (and your age, location, and first name if we don’t have this already).

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLineUK on 0800 068 41 41 or Samaritans on 116 123. If you are being abused, you can contact ChildLine on 0800 1111.

Our Specialist Telephone Counselling Service, is temporarily closed due to a high volume of referrals. The online referral form will be accessible again soon. In the meantime, you can access support by speaking to a member of our Helpline Team 11am to 11pm on 0808 808 4994 or join our online Community