PeerChat Terms of Service

We may change these Terms from time to time. The most up-to-date Terms will always be the ones that are posted here. Changes to the Terms of Service and Privacy Notice will be effective immediately upon publishing them here.

On each separate occasion that you engage with the Service we will provide you with a link to our current Terms of Service and Privacy Notice, so you may review them before consenting to use our service.

Please remember that your participation in the Service does not constitute a solicitor-client relationship, a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship or any other sort of professional relationship.

We do have a ‘duty of confidence’ to you. Our staff will use and disclose information provided to them only within the rules set by Mental Health Innovations. You can read more about how we apply this duty in the Privacy Notice.

The Service is not a substitute for professional healthcare. If you believe you are experiencing a medical emergency, immediately call 999. If you are experiencing a clinical or long-term issue, you should consult a medical professional.

Neither Mental Health Innovations or any of our employees agents are responsible for any decisions, or results of the decisions that you make while, as a result of, or after using the Service.

This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by the Service.

You assume all risk for use of the Service. To the extent permitted by law neither Mental Health Innovations nor any of our employees, agents, service providers, or any other entities with whom Mental Health Innovations has contracted shall have any liability for:

●      Actions taken by you or a third party, or not taken by you or a third party, or

●      The unavailability of the Service,

and you agree to indemnify us and hold us harmless for damages arising out of

●      Your use of the Service,

●      Your breach of these Terms,

●      Your violation of the law,

●      Claims asserted by third parties that you are in breach of these Terms or

●      Information provided by you through Mental Health Innovations.

Without limiting the foregoing, in no event shall Mental Health Innovations be liable for any special, incidental, consequential, exemplary or indirect damages.

The Service is provided on an “as is” basis and “as available” basis. Mental Health Innovations and its service providers expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Without limiting the generality of the foregoing, Mental Health Innovations and its service providers make no warranty that the Service will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations.

The foregoing disclaimers of liability apply to the extent permitted by law to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behaviour, including negligence, or any other cause of action.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for lawful and legitimate purposes.

You agree that you are:

●      In the United Kingdom when you contact the service

●      Aged between 16 and 25 (inclusive) when you use the service

You agree not to use the Service:

●     In any way that violates any applicable law or regulation;

●     For the purpose of exploiting, harming or attempting to exploit or harm children or young people in any way by exposing them to inappropriate content, asking for personal information or otherwise;

●     To threaten, harass, or otherwise inappropriately abuse Mental Health Innovations, its employees, partners, agents, subcontractors, Volunteers, or others;

●     To send, knowingly receive, upload, download, use or re-use any content which does not comply with these Terms;

●     To “spam,” gather or attempt to gather personal information belonging to users or others for the purposes of spamming, marketing, selling to third parties, or otherwise abusing Mental Health Innovations or its users;

●     To impersonate or attempt to impersonate another person or entity; or

●     To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm Mental Health Innovations or users of the Service or expose them to liability; or

●     To copy, adapt, decompile, reverse engineer, attempt to discover the source code of or make a derivative works of the Service or any portion of the Service; or

●     To otherwise attempt to interfere with the proper working of Mental Health Innovations.

Mental Health Innovations reserves the right to terminate your access to the Service if you violate these Terms, including by engaging in the prohibited uses described above. For example, we might determine that you’d be better served by a different kind of support or that you require services beyond those that we can reasonably provide to you. Mental Health Innovations further reserves the right to terminate the Service or your access to it, for any other reason, at our sole discretion.

At the end of your conversation you may receive a link to take a survey. This is to help us learn from you and improve our service.

You do not have to answer all the questions. We will keep your responses confidential, but if you leave a note for the person you talk with we may share it with them anonymously. Your note might also be used for marketing and training.

These Terms only apply to you and Mental Health Innovations. We are not responsible for and make no representations regarding the policies of business practices of any Third-Party Services. If you contact us through a Third-Party Service, you are subject to these Terms as well as the terms and policies of the Third-Party Service.

We encourage you to review the terms and policies of any Third-Party Service you use to contact Mental Health Innovations. If you do not wish to be subject to a Third-Party Service’s terms or policies, please do not contact Mental Health Innovations through a Third-Party Service; instead you should contact us directly.

We employ reasonable security controls (including encryption) to help protect your information. Despite these protections, electronic communication is an imperfectly secure environment. We try hard, but Mental Health Innovations cannot guarantee protection from intruders, hackers or interceptors. You use the Service and submit information to Mental Health Innovations at your own risk.Additionally, we care about the privacy and safety of our staff. In using the Service, you agree to not communicate with our staff outside of the Service. If you have questions, comments or feedback for us, please email [email protected]