Crisis Messenger

Do you need help now? Our crisis messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing any painful emotion or are in crisis, you can text THEMIX to 85258.

We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer in less than five minutes to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better. This service is delivered in partnership with Crisis Text Line and Shout.

How does it work?

The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services offered by The Mix or partner organisations, so that you can continue to get support.

Our crisis text line could help with urgent issues such as:

  • Suicidal thoughts
  • Depression
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship breakdown

You can text our mental health, abuse, self-harm and suicide hotline free and anonymously from EE, O2, Vodafone, Three, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile, Lebara and Telecom Plus. If you are texting from some Android phones, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged.

Read more about other mobile operators and more about Samsung here.


We are always looking for ways to improve our services. If you have any feedback or have a problem using Crisis Messenger please email us your mobile number, mobile provider (e.g. EE, GiffGaff etc) and time you most recently tried to get in touch to [email protected]. We will only use this information to help us analyse any technical issues and then it will be deleted. We won’t be able to provide any further individual feedback but it will help us provide the best possible service.