The Mix / Get Support / Speak to Our Team

Speak to Our Team

Whether you need a quick chat or more focused support, our trained team provides help for young people aged 11-25. Talk to us about your mental health, relationships, work life, school life, depression and any other issues all year round. Call us, email us or chat one-to-one online 4pm-11pm Monday to Friday, sign up for free counselling online or text our 24/7 crisis line.

I don't think I would have gotten through it by myself

It's the best decision I ever made. I just needed help and picked up the phone

Put me on the road to having a happy and fulfilled life

I don't think I would have gotten through it by myself

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLine UK on 0800 068 41 41 or Samaritans. If you are being abused you can contact ChildLine on 0800 1111 or Samaritans on 116 123.

  • Crisis Messenger

    If you feel like you can’t cope or are worried about how you are feeling, you can contact our crisis messenger 24 hours a day, 7 days a week by texting THEMIX to 85258. Our text messaging support service is free and for any issue. We provide in-the-moment support and problem solving when you need it most. This service is delivered in partnership with Crisis Text Line and Shout.
    More Info

  • Helpline

    If you’re aged 11-25 and need help but don’t know where to turn, call us for FREE on 0808 808 4994. We’ll explore your situation with you and find organisations that may be able to help you further. We're open from 4pm to 11pm Monday to Friday. Please note that this service is closed on weekends. The helpline will be closing between the 25th December and 2nd January (our email service will still be running).
    Freephone 0808 808 4994

  • Email

    We want to help you find the information you need. The more you are able to tell us about your current situation, the more we will be able to help. If you're aged 11-25, you can email the helpline at any time and our trained supporters will respond within 24 hours Monday to Friday. Please note that this service is closed on weekends.
    Email us

  • One-to-one chat

    One to one chat allows you to live message our trained helpline supporters about any issue that is troubling you. Our team is trained to help you explore your situation and find organisations which might be able to help you further. We offer a non-judgemental service so you can speak to us about any issue. We're open from 4pm to 11pm Monday to Friday. Please note that this service is closed on weekends. The helpline will be closing between the 25th December and 2nd January (our email service will still be running).
    Chat to our team now

  • Counselling services

    The Mix's counselling service is suitable for you if you are looking for short-term help with your mental health and emotional wellbeing. Our telephone and webchat counselling service is available to young people aged 11-25 years old. Our counsellors aim to support by listening to your problems and helping you find ways to cope in a confidential, safe space.
    Go To Counselling