Group Chat Guidelines

Whether you’re looking for support or just somewhere to hang out and talk to others, group chat is a safe and welcoming place.

We are mainly made up of 13-25 year olds. If you’re under 13 or older than 25, the moderator might suggest you use a more appropriate support service like Childline (for under 19’s) or Side by Side (for adults).

There are four pillars of the group chat guidelines. These are the basic principles of our guidelines, written by our community:

  • Togetherness – I know this is a group environment and I’ll be kind and compassionate to other people.
  • Safety – To keep other community members safe, I’ll use crisis services if I’m in crisis. I’ll be mindful not to use triggering language.
  • Confidentiality – What’s shared in chat stays in chat, and I won’t repeat what I hear. I have read and understand The Mix’s confidentiality policy.
  • Diversity – I understand everyone has different views and experiences, and I’ll be accepting of this.

If you’re here for the first time, make sure you check out the full guidelines below.