Group Chat Guidelines

Whether you're looking for help with a problem or just somewhere to hang out and talk to other young people, group chat is a safe and welcoming place to meet others, have a chat, and get support if you need it.

Here is the agreement you make with the group when you join:

Group chat is a friendly place – I will be welcoming, respectful and ready to listen. Over time I might make friends with other members but if we’re talking away from chat I agree to keep that separate and focus on the session I’m in.

Group chat is a safe place – I won’t come to the session if I’m having immediate thoughts of ending my life, and I’ll instead contact a more appropriate service such as The Mix’s Crisis Messenger or Samaritans. If I talk about self-harm, I’ll stick to discussing my feelings and avoid describing methods or other physical details.

Group chat is a diverse place – We’ve all had different experiences and sometimes we might disagree on something, and that’s OK. If I feel upset by something, I’ll self-moderate (take a break to calm down or use the mute function).

Group chat is a group environment – I’m prepared for a bit of give and take and I’ll help to include everyone. I’ll make sure I consider what I say and how it may impact others, and I won’t send too many messages at once. I understand I may not get the support I need all the time.

Group chat is an anonymous place – I won’t repeat anything I hear in chat elsewhere and I won’t share personal contact details in the chat room.

Members that aren’t able to stick to this agreement may be frozen (timed out) or kicked from the session.