Digital Community Officer

We are looking for a Digital Community Officer who will be responsible for the day-to-day delivery of The Mix’s online community across social media, discussion boards and group chats. You will work within a team to establish a fun, inclusive, and supportive space for young people. Your daily tasks will involve supporting young people to create content, run activities, moderate the community, and provide peer-to-peer support. Additionally, you will supervise group chats and handle safeguarding concerns with empathy and attentiveness as they arise.

Please note this role is London based with a hybrid arrangement of home and office working 1-2 days a week.

For more info, please check out the Job Pack.



Community engagement & development 

  • Deliver the day-to-day activities on The Mix’s online community across all channels including supporting young community moderators, activators, content creators and peer supporters, leading on moderation, facilitating peer support and responding to direct messages across all platforms.-
  • Supervise & moderate community events such as group chats, live Q&A’s and youth voice activities.
  • Ensure a positive culture of peer support is embedded within the community through thoughtful campaigns, content, conflict resolution and empowering young people.
  • Work collaboratively with our content and digital marketing team and partner organisations to deliver a high-quality service.
  • To be focused on the continuous development of The Mix’s community; by attending training events, being aware of best practice within the sector and cascading learning to staff, volunteers, and community members.
  • To involve community members in the design and evaluation of the community and using this to adapt and amend practices to deliver the best community experience for all.
  • To be first point of contact for both community members and volunteers, this includes oversight of direct messages, comments, community inboxes & moderator check-in spaces across all channels.
  • Work within The Mix’s safeguarding policies and procedures to keep young people safe across all platforms.

Volunteering engagement & development 

  • Work with the senior engagement and training officer to encourage young people in the community into voluntary roles, to assist with training and take the lead on supporting them in their voluntary roles.
  • To monitor and give feedback to volunteers about their contribution to ensure a high-quality service, continuous volunteer development & a positive volunteering experience.
  • Support with rota management of volunteers
  • Any other duties as required.




  • Excellent active listening skills: including the ability to listen, reflect and empathise with vulnerable young people and the ability to communicate this through written forms.
  • Strong interest and passion for supporting, empowering, and developing young people.
  • Strong interest in working digitally to empower young people.
  • Experience using or managing social media accounts and supporting communities across a wide range of channels (Instagram, Threads, TikTok, Twitter, YouTube).
  • A passion for working in partnership young people and involving them in your work.
  • A commitment to advocating for young people’s voice and ideas with a drive to support and create opportunities for them to have ownership of spaces that they use.
  • Ability to work within a team with professionals from a range of backgrounds drawing on everyone’s experience and expertise.
  • Be able to work in a fast-paced environment, complete tasks and know how to prioritise your workload.
  • Excellent organisation and administration skills with high attention to detail.
  • Excellent written and oral communication skills.


  • Experience of working in online communities and using online moderation tools.
  • Experience in group facilitation and training. 
  • Experience of recruiting, managing, engaging, and retaining volunteers. 
  • Understanding of the legal issues affecting online communities.
  • Experience of working within safeguarding frameworks
  • Good technical knowledge ideally including at least a basic knowledge of HTML.
  • Any additional social media skills such as social listening, reporting and content creation.




In line with our efforts to improve equality and diversity in our sector, The Mix uses blind recruitment to ensure candidates from all backgrounds are considered on their skills and potential.

No CVs please.

Please send a short summary of your relevant experience (up to 300 words) and answer the following questions to help us assess your suitability for the role:

  1. Tell us about your experience of building & supporting online communities either in a professional or voluntary/ personal capacity? (Max 250 words)
  2. What do you think are the elements which make a great community on social media? (250 words)
  3. How would you ensure that young volunteers are recruited and retained effectively to help grow a youth-led service? (Max 250 words).

All applications should be sent to [email protected]


The Mix wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

We need your help and co-operation to do this, but filling in this form is voluntary. The information provided will be kept confidential and will be used for monitoring purposes. You can access the form via this link: Equality and diversity monitoring form.



Application deadline: Friday 2nd Feb 2024 at 05:00PM