Helpline Call Taker Volunteer

Make a difference and help someone in need.

As a Helpline Volunteer at The Mix you’ll support vulnerable young people and be the missing link between their issues and the vital help that they need.

You can help young people by connecting them with an advice service, support group or sometimes even a bed for the night.

Become a helpline hero

***Unfortunately we are not currently recruiting for this role. If you would like to sign up to be alerted when recruitment reopens, you can do so here.

Our volunteers are always there for young people when they feel they have nowhere else to turn.

Our helpline is open seven days a week between the hours of 3pm-12am. Shifts  are split into three hour slots, please note that not all slots require additional volunteers, we are recruiting for volunteers across the week however particularly need weekend cover. We’ll provide full information when you apply. If you become a helpline volunteer you’ll receive full training and all out of pocket travel expenses will be paid.

Our helpline volunteering community  helps young people in need via phone, email and web chat. Young people contact our helpline every day so why not become helpline hero and make a difference to young people’s life; it will certainly change yours.

Please note for this role you’ll require a competent level of computer literacy. If you are not confident with using a computer with multiple programs active then please consider applying for one of our other roles.

For further information download the full roll description.

How it all works