The Mix Counselling Service

Our Counselling Services are temporarily closed due to a high volume of referrals. The online referral form will be accessible again soon. In the meantime, you can access support by chatting to a member of our Helpline Team or give them a ring on 0808 808 4994 between 4 pm to 11 pm, or join our online Community.

The Mix Counselling service is suitable for you if you are looking for short-term help with your mental health and emotional wellbeing.

Our Telephone counselling service is available to young people aged 25 years old and under.

Our Webchat service is available to those aged 10-18 years old.

Our counsellors aim to support by listening to your problems and helping you find ways to cope in a confidential, safe space.

Counselling sessions could help with issues such as:

  • A bereavement (death) or relationship breakdown
  • Stress / anxiety
  • Exploring issues like your sexual identity / gender identity
  • Dealing with issues that are stopping you achieving your ambitions
  • Dealing with feelings of depression or sadness
  • Understanding yourself and your problems better
  • Feeling more confident

You will usually be offered up to eight counselling sessions that last around 50 minutes each.

To receive counselling please complete the following form that will appear when our services are open.

The Mix takes your privacy very seriously, all the information you provide us in the form are used from the Counselling Team only for allocation, safeguarding, training and evaluation purposes. Please read more about our privacy and confidentiality policies and terms of use.

Be as honest as you can. If worried for your safety the counselling team may have to activate the “risk assessment” procedure.

Our service is not suitable for you if you are;

  • 26 years old +
  • Living outside the UK
  • Already receiving counselling from another service

If you are on a waiting list for treatment you can still access our service. It can be tricky knowing what to do while on these waiting lists, so have a read of our article for further support and ideas

We hope to assign you to a counsellor within 2 weeks of your referral being received. However, we will contact you as soon as possible.

If you feel that you want to end your life, please call 999 to seek immediate help from the emergency services. You can also contact HopeLineUK on 0800 068 41 41 or Samaritans on 116 123