Crisis Messenger

 

Our crisis messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing any painful emotion or type of crisis in your life, you can text THEMIX to 85258.

We know that finding the right support is important. We aim to connect every texter to a trained volunteer in less than five minutes. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

How does it work?

The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services offered by The Mix or partner organisations, so that you can continue to get support.

Our crisis text line could help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship breakdown

You can text us free and anonymously from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged.

Read more about other mobile operators and more about Samsung here.

Feedback

We are always looking for ways to improve our services. If you have any feedback or have a problem using Crisis Messenger please email us your mobile number, mobile provider (e.g. EE, GiffGaff etc) and time you most recently tried to get in touch to [email protected]. We will only use this information to help us analyse any technical issues and then it will be deleted. We won’t be able to provide any further individual feedback but it will help us provide the best possible service. 

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